Shipping policy

At NEMO India, we aim to process and deliver your orders in a timely and reliable manner. This Shipping Policy explains how shipping, order processing, delivery timelines, and related matters are handled for purchases made on nemowt.in.

1. Order Processing

All orders placed on nemowt.in are subject to acceptance and availability.

Orders are typically processed within 1 to 3 business days from the date of order confirmation and successful payment, unless otherwise stated on the website or product page.

Orders are not processed, packed, or shipped on:

Sundays
public holidays
other non-working days as applicable

During periods of high order volume, sales, promotional events, product launches, or unforeseen operational constraints, order processing may take longer than usual.

2. Shipping Coverage

We currently ship across serviceable locations within India only.

At present, we do not guarantee delivery to all pin codes. If your location is not serviceable, we may contact you to suggest an alternative solution or cancel and refund the order, as applicable.

3. Delivery Timelines

Estimated delivery timelines may vary depending on the shipping destination, courier partner availability, local conditions, and order volume.

Typical delivery timelines are as follows:

Metro cities: approximately 2 to 5 business days
Other cities and towns: approximately 3 to 7 business days
Remote or non-metro areas: delivery may take longer depending on courier reach and local conditions

These timelines are only estimates and are not guaranteed.

4. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

From time to time, we may offer free shipping on selected products, order values, locations, or promotional campaigns, at our sole discretion.

5. Order Confirmation and Tracking

Once your order is successfully placed, you will receive an order confirmation via email and/or other communication channels provided by you.

Once the order has been shipped, tracking details will be shared, wherever available, so that you can monitor the shipment status.

It is your responsibility to provide accurate email, phone number, and shipping address details to ensure smooth delivery and communication.

6. Delivery Delays

While we make every effort to ensure timely dispatch and delivery, NEMO India shall not be held liable for delays caused by circumstances beyond our reasonable control, including but not limited to:

courier or logistics partner delays
weather conditions
natural disasters
strikes or transport disruptions
public holidays
regulatory restrictions
local delivery issues
force majeure events
incorrect or incomplete shipping information provided by the customer

Any delivery dates or timelines communicated are estimates only and should not be treated as guaranteed commitments.

7. Incorrect Address or Failed Delivery Attempts

Customers are responsible for providing a complete and accurate shipping address, including contact details.

If an order cannot be delivered due to:

incorrect or incomplete address
incorrect phone number
unavailability of the recipient
repeated failed delivery attempts
refusal to accept the shipment

the order may be returned to us by the courier partner. In such cases, re-shipping or refund, if any, will be handled at our sole discretion and may be subject to deduction of applicable shipping or handling charges.

8. Damaged, Tampered, or Open Packages

If you receive a package that appears visibly damaged, tampered with, or opened at the time of delivery, we recommend that you:

do not accept the package, where possible
record clear photos or videos of the package condition
contact our customer care team immediately

Customers are strongly encouraged to record an unboxing video while opening the package, especially for claims relating to damage, missing items, or incorrect product delivery.

Any such issues must be reported promptly in accordance with our Return, Refund & Cancellation Policy.

9. Partial Shipments

In certain cases, orders may be shipped in multiple packages depending on product availability, packaging requirements, or operational reasons. If this happens, you may receive separate shipment updates for different items in your order.

10. Risk and Title

Risk of loss or damage to the products passes to you upon delivery of the order to the shipping address provided at the time of purchase.

Ownership of the products shall pass to you only upon full payment being received by us.

11. Delays Due to Product Availability or Operational Constraints

In rare cases, shipping may be delayed due to stock unavailability, inventory checks, operational issues, or circumstances affecting dispatch. If there is a significant delay in shipping your order, we will make reasonable efforts to inform you using the contact details shared by you.

12. International Shipping

Unless expressly stated otherwise on the website, NEMO India currently ships only within India. Orders placed for delivery outside India may not be accepted.