Terms of service

OVERVIEW

Welcome to nemowt.in. Throughout this website, the terms “we”, “us”, “our”, and “NEMO India” refer to Versionwhale Private Limited, which operates nemowt.in and provides this website, store, and related services to you.

This website is powered by Shopify, which enables us to offer our online store, related content, features, tools, products, and services to you.

These Terms of Service, together with any policies referenced herein, including our Privacy Policy, Shipping Policy, and Return, Refund & Cancellation Policy, govern your access to and use of our website, products, and services.

By visiting our website, browsing, placing an order, or otherwise using any part of our services, you agree to be bound by these Terms of Service and our related policies. If you do not agree to these Terms, you should not access or use this website.

1. ELIGIBILITY AND ACCOUNT

By using this website, you represent that you are at least the age of majority in your state or territory of residence, or that you are using the website under the supervision of a parent or legal guardian.

To access certain features of the website or place an order, you may be required to provide personal details including your name, email address, billing address, shipping address, and payment details. You agree that all information provided by you is true, accurate, current, and complete.

You are responsible for maintaining the confidentiality of your account credentials and for all activities carried out through your account. You may not transfer, assign, or sell your account to any other person.

2. PRODUCTS AND PRODUCT INFORMATION

We make every effort to display product information, descriptions, images, specifications, and pricing as accurately as possible. However:

  • actual product color or appearance may vary depending on your device screen and settings

  • product performance may vary depending on water quality, water pressure, usage conditions, installation environment, and other external factors

  • fragrance experience, scent intensity, and product fit may vary on a subjective or compatibility basis

We do not guarantee that the appearance, fit, fragrance level, or performance of any product will meet every individual expectation.

All product descriptions, pricing, availability, and specifications are subject to change at any time without notice. We reserve the right to discontinue any product or limit quantities offered to any person, household, order, region, or jurisdiction.

3. ORDERS AND ACCEPTANCE

When you place an order on nemowt.in, you are making an offer to purchase the selected product(s). We reserve the right to accept or reject any order at our sole discretion.

An order shall be deemed accepted only after we confirm it. We may refuse or cancel an order for reasons including but not limited to:

  • product unavailability

  • pricing or listing errors

  • suspected fraud or unauthorized transaction

  • inaccurate or incomplete customer information

  • issues relating to serviceability of the delivery address

  • breach of these Terms of Service

If we cancel or modify an order after it has been placed, we will attempt to notify you using the contact details provided at checkout.

All purchases are subject to our Return, Refund & Cancellation Policy.

You agree that products purchased from this website are for personal use and not for unauthorized resale, commercial redistribution, or export, unless specifically agreed by us in writing.

4. PRICING, PAYMENTS, AND BILLING

All prices listed on the website are in Indian Rupees (INR) unless otherwise specified. Prices, promotions, offers, and discounts may change at any time without prior notice.

The final amount payable by you will be shown at checkout and in your order confirmation, including any applicable taxes and shipping charges, where relevant.

You agree to provide current, complete, and accurate billing, payment, and account information for all purchases made on our website. You further represent and warrant that:

  • the payment method used by you is valid and authorized

  • the payment information provided is accurate

  • you are legally entitled to use the payment method

  • charges incurred by you will be honored by your payment provider

We reserve the right to refuse, cancel, or limit any order if payment cannot be processed or if fraud or abuse is suspected.

5. SHIPPING AND DELIVERY

Shipping and delivery timelines shown on the website are estimates only and are not guaranteed.

We are not liable for delays caused by courier partners, logistics providers, force majeure events, public holidays, natural disasters, government actions, or other events beyond our reasonable control.

Risk of loss or damage to products passes to you upon delivery of the order to the shipping address provided by you.

Please review our Shipping Policy for more details.

6. RETURNS, REFUNDS, REPLACEMENTS, AND CANCELLATIONS

All returns, refunds, replacements, and cancellations are governed by our Return, Refund & Cancellation Policy available on the website.

By placing an order, you acknowledge that you have read and understood that policy, including restrictions applicable to hygiene-sensitive items, consumable refilters, compatibility concerns, and fragrance-related preference issues.

7. INTELLECTUAL PROPERTY

All content on this website, including but not limited to text, images, graphics, logos, icons, product descriptions, videos, designs, layouts, trademarks, trade names, and branding elements, is either owned by, licensed to, or used with authorization by Versionwhale Private Limited, MAO Technology Co., Ltd., NEMO India, and/or their respective licensors, affiliates, or partners, and is protected under applicable intellectual property laws. Versionwhale Pvt. Ltd. acts as the official and exclusive authorized distributor of NEMO by MAO Technology Co., Ltd. for the Indian market. No part of this website may be copied, reproduced, distributed, modified, or used without prior written consent of the relevant rights holder.

You may use this website only for personal, non-commercial purposes. You may not copy, reproduce, republish, upload, post, modify, distribute, display, transmit, reverse engineer, or exploit any portion of this website or its content without our prior written consent.

The names NEMO, NEMO India, nemowt.in, related logos, product names, and brand assets are proprietary and may not be used without permission.

8. OPTIONAL TOOLS AND THIRD-PARTY SERVICES

We may provide access to third-party tools, apps, services, integrations, or payment gateways through our website. These are provided on an “as is” and “as available” basis.

We do not control or monitor such third-party tools and are not responsible for their availability, content, performance, security, or functionality.

Your use of any third-party services is at your own risk and subject to the applicable third-party terms and policies.

9. THIRD-PARTY LINKS

This website may contain links to third-party websites, services, or resources. These links are provided only for convenience.

We are not responsible for examining or evaluating the content, accuracy, policies, or practices of any third-party website and shall not be liable for any loss or damage arising from your use of such third-party websites or services.

10. SHOPIFY PLATFORM

Our website is powered by Shopify, which enables us to provide our online store and related services to you. However, any purchase made through this website is made directly with Versionwhale Private Limited / NEMO India, and not with Shopify.

By using this website, you acknowledge that Shopify is not responsible for any aspect of any transaction, product claim, order issue, refund, replacement, delay, injury, damage, or loss arising from your purchase or use of products sold by us.

11. PRIVACY

Your submission of personal information through the website is governed by our Privacy Policy.

Because our website is hosted on Shopify, certain information may also be collected and processed by Shopify and its service providers in order to operate and improve the store experience.

By using this website, you acknowledge that you have read and understood our Privacy Policy.

12. CUSTOMER FEEDBACK, REVIEWS, AND SUBMISSIONS

If you submit reviews, suggestions, feedback, ideas, testimonials, comments, photos, videos, or other content to us, whether through the website, email, social media, or otherwise, you grant us a non-exclusive, royalty-free, worldwide, perpetual right to use, reproduce, publish, edit, display, adapt, and distribute such content for lawful business, promotional, marketing, and operational purposes.

You represent that any content submitted by you:

  • is accurate and lawful

  • does not infringe the rights of any third party

  • is not defamatory, abusive, obscene, misleading, or harmful

  • does not contain malware or malicious code

We reserve the right, but not the obligation, to remove or refuse any submission at our discretion.

13. ERRORS, INACCURACIES, AND OMISSIONS

Occasionally, there may be information on the website containing typographical errors, inaccuracies, or omissions relating to product descriptions, compatibility information, pricing, offers, availability, transit times, or other matters.

We reserve the right to correct, update, or change such information and to cancel orders if any information is found to be inaccurate, at any time and without prior notice, including after an order has been submitted.

14. PROHIBITED USES

You may not use this website or its services:

  • for any unlawful purpose

  • to violate any applicable law or regulation

  • to infringe our intellectual property rights or the rights of others

  • to harass, abuse, insult, defame, threaten, or discriminate

  • to submit false or misleading information

  • to upload viruses, malware, or malicious code

  • to scrape, crawl, copy, or extract data from the website without authorization

  • to interfere with the website’s security, performance, or operation

  • to use automated tools, bots, scripts, or agents in violation of our restrictions

  • to attempt unauthorized access to any part of the website, servers, or connected systems

We reserve the right to suspend or terminate access to the website for any user who violates these Terms.

15. USE OF AUTOMATED AGENTS

No automated software, bot, crawler, scraper, AI agent, or similar system may access or interact with this website in a way that:

  • disguises itself as a human user

  • bypasses our technical controls or restrictions

  • places excessive load on the website

  • extracts protected content or data without authorization

  • interferes with normal website operations

We reserve the right to block, restrict, or terminate access by any such systems.

16. TERMINATION

We may suspend, restrict, or terminate your access to the website or any part of our services at any time, without notice, if we reasonably believe that you have violated these Terms or applicable law.

Termination of access shall not affect any obligations or liabilities incurred prior to such termination.

17. DISCLAIMER OF WARRANTIES

The website, services, and all products offered through the website are provided on an “as is” and “as available” basis, to the fullest extent permitted by law.

We do not guarantee that:

  • the website will always be uninterrupted, timely, secure, or error-free

  • the information on the website will always be complete, accurate, or current

  • any product will meet every customer’s subjective expectation

  • product fit, compatibility, scent strength, or results will be identical across all users or environments

Except as expressly stated by us, we disclaim all warranties, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement, to the extent permitted by applicable law.

18. LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, Versionwhale Private Limited, NEMO India, its directors, officers, employees, affiliates, contractors, service providers, licensors, and partners shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages arising out of or related to:

  • your use of or inability to use the website

  • any delay or interruption in service

  • any inaccuracies on the website

  • any product compatibility issue

  • any subjective dissatisfaction relating to fragrance, fit, or personal preference

  • any loss of data, revenue, profit, goodwill, or business opportunity

Nothing in these Terms excludes liability where such exclusion is not permitted under applicable law.

19. INDEMNITY

You agree to indemnify, defend, and hold harmless Versionwhale Private Limited, NEMO India, Mao Technology Co. Ltd. , Shopify, and their respective affiliates, officers, employees, agents, contractors, service providers, and licensors from and against any claims, losses, liabilities, damages, costs, or expenses arising out of:

  • your breach of these Terms

  • your misuse of the website

  • your violation of any law or third-party right

  • your negligent, fraudulent, or wrongful conduct

20. SEVERABILITY

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision shall be enforced to the maximum extent permissible, and the remaining provisions shall remain in full force and effect.

21. ENTIRE AGREEMENT

These Terms of Service, together with our policies posted on the website, constitute the entire agreement between you and us in relation to your use of the website and supersede any prior understandings or communications on the subject.

22. WAIVER

Our failure to exercise or enforce any right or provision under these Terms shall not constitute a waiver of such right or provision.

23. ASSIGNMENT

You may not assign, transfer, or delegate your rights or obligations under these Terms without our prior written consent.

We may assign or transfer our rights and obligations under these Terms without prior notice to you.

24. GOVERNING LAW AND JURISDICTION

These Terms of Service and any dispute arising out of or relating to your use of the website or purchase of products from us shall be governed by and construed in accordance with the laws of India.

Subject to applicable law, the courts at Bengaluru, Karnataka shall have exclusive jurisdiction over any disputes arising under these Terms.

25. CHANGES TO THESE TERMS

We reserve the right to update, modify, or replace any part of these Terms of Service at any time by posting the revised version on this page.

It is your responsibility to review this page periodically for changes. Your continued use of the website after any such changes constitutes your acceptance of the revised Terms.

26. CONTACT INFORMATION

Questions regarding these Terms of Service may be sent to:

NEMO India
Operated by: Versionwhale Private Limited
Customer Support Email: nemo@versionwhale.com
Website: nemowt.in
Phone: +91-9945783300
Registered Address: No. 7 & 8 3rd Floor 3rd Main 2nd Stage Domlur Bangalore -560071

Company Identification Number (CIN): U62091KA2023PTC170778


GSTIN: 29AAJCV2317D1ZE